Your Happiest Clients Are Your Best Marketing Channel: Here’s How to Use Them

Think about the last client who called just to say thanks. Maybe they renewed without a second thought, referred a neighbor, or told you they couldn’t imagine working with anyone else. Most agencies let that moment pass with a “glad to help!” and move on to the next call.

Andy Siegel, President of Siegel Insurance Agency used to do the same thing, until he started asking one simple question after every renewal and claim: “How likely are you to recommend our agency?” This has led to a boost in online Google reviews for his business, and given him insights into how he can make improvements in team training and process.

That question is the heart of NPS, or Net Promoter Score, a simple 0-to-10 scale that sorts your clients into your biggest fans, clients who might be at risk, and everyone in between. In this webinar, we’ll break down what NPS is, how to automate the asking and the follow-up, and how to turn every response into reviews, referrals, and renewals.

Join us live as Andy walks through exactly how his agency saves time and streamlines asking, following-up, and responding to client feedback through smart automation, and how your agency can do the same.

• Automate NPS campaigns that check in with your whole book of business for you.
• Speed up follow-up with automatic responses and internal notifications for your team.
• Turn negative client feedback into positive change with built-in guidance.
• Turn your happiest clients into Google reviews with automated follow-up.

Why Watch the Replay?

We’ll share real experience from an agency owner already running this playbook, plus a practical, set-it-and-forget-it system you can put in place starting today. Plus, you’ll get access to a free resource with takeaways and quick wins that you can start using right away to grow your online reputation.