How to Use NPS Campaigns

???? What the Net Promoter Score is and how it works: Discover how the NPS survey asks clients to rate their likelihood of recommending your agency on a scale of 0 to 10, how responses are grouped into promoters, passives, and detractors, and how your overall score is calculated automatically on a 100-point scale.

???? How to launch the NPS campaign: Learn how to find the NPS campaign in the Fuse content library, turn it on as a quick start campaign that runs automatically, and customize settings like your target audience, sender name, and how often surveys go out around each client’s anniversary date.

???? How to track and respond to incoming scores: See how the reputation tab and NPS dashboard let you review individual responses, filter by employee or location, respond directly to clients who left feedback, and use low scores as early warning signals to save at-risk relationships before it’s too late.

⭐ How to turn positive feedback into marketing content: Find out how to publish your best client testimonials from the Fuse testimonials tab and embed a live testimonials widget directly on your agency website, so prospects see real proof of your client experience before they ever reach out.

???? How to connect high NPS scores to Google review requests: Learn how to configure Fuse to automatically invite clients to leave a Google review after they submit a positive NPS score, making it easier than ever to grow your public reputation alongside your internal feedback data.