Watch our training video to learn how you can add and use Live Web Chat on your website.
Watch Training VideoGet Help
Training Length
1 Hour
Learn How To
How to Use Live Web Chat
Learn Use Live Web Chat
Live Web Chat is part of Agency Revolution’s Business Texting add-on and brings real-time communication directly to your Forge website. Whether you’re connecting with new prospects or supporting existing clients, this feature helps your agency stay responsive and accessible without relying solely on email or phone calls. With a shared inbox that keeps every conversation visible to your whole team, you can manage communications in one centralized place and never miss an opportunity.
Our video guide is designed to empower you with the knowledge to make the most of your Forge website. If you need further assistance, our Help Center has even more information on Live Web Chat.
What You’ll Learn:
???? What Live Web Chat is and how it fits into Forge: Live Web Chat is part of the business texting feature, giving your agency an additional layer of communication to connect and engage with prospects and clients in real time, directly from your website.
???? How the shared inbox keeps your team aligned: All chat conversations are routed to a shared inbox, making every exchange visible to the entire team so nothing falls through the cracks and any team member can jump in to help.
⚡ How Live Web Chat improves agency responsiveness: By meeting clients and prospects where they already are, the chat feature simplifies communications, creates a more convenient experience, and keeps conversations organized in one place.
???? How to connect text steps in your Fuse automations: If you have Fuse, you can also add text message steps directly into your automated campaigns because not everyone checks their email, but nearly everyone checks their phone.
???? How Live Web Chat appears on your Forge website front end: Learn how the chat widget is displayed to visitors on your public-facing site and how to make sure it’s set up to start conversations and capture more leads.
Watch More Trainings?
Browse the lastest recorded trainings and become an expert so you can use Agency Revolution platforms to the fullest.
Back to ForgeSelect a Different Platform
Upgrade Your Subscription
Was there a feature mentioned in the training video that you’re interested in adding to your subscription? Learn more about Forge, Fuse, and our additional marketing tools today.
Explore Our PackagesSee Additional Tools
About Agency Revolution.
Agency Revolution is the leading provider of client engagement tools for the insurance industry. Forge, our cutting-edge website platform designed specifically for insurance agencies, provides a seamless online experience for both agents and clients. Fuse, our flagship marketing automation platform, streamlines communication with clients and prospects, allowing agencies to stay connected and engaged with their audience.
Reach Out for Personalized Support
Need help or have a question? Fill out the form to send us a message. Whether it’s a quick inquiry or a detailed request, we’re here to help.
Simply provide your details, and one of our team members will be in touch shortly to provide the support you need. Your satisfaction is our priority, and we look forward to assisting you.
- Fill Out the Form: Provide your contact information and a brief description of your request or question.
- Send Your Message: Select who you’d like to get in touch with and click ‘Submit’ to send your message.
- We’ll Be in Touch: We’ll get back to you as soon as possible to help you with your request.
Send Us a Message
![[AR] [AR] Website Exclusive Download - General](https://b4106536.smushcdn.com/4106536/wp-content/uploads/2025/06/AR-AR-Website-Exclusive-Download-General.png?lossy=2&strip=1&webp=1)
Free Marketing Guide
Download our free guide—Ultimate SEO and AEO Guide for Insurance Agencies—for top strategies to enhance your agency’s online visibility and rankings.
Agency Revolution provides insurance marketing automation and digital marketing tools to independent insurance agents and brokers throughout the nation including Oregon, California, New York, Texas, Florida, Pennsylvania, Illinois, Ohio, Georgia, North Carolina, Michigan, New Jersey, Virginia, Washington, Arizona and others in the United States. Do not sell my personal information.
